In the 21st century, being a dental professional is a very interesting and engaging job. However, the normal daily routine of your profession might become quite complicated if you have to face several challenges on a daily basis. One of the most noteworthy challenges in this context is the challenge of communicating and interacting with your dental patients.
Role of Communication in Dentistry
If you have still not been able to get your head around why it is really important to communicate effectively in dentistry, then it is surely for your good knowledge to know that communication helps in breaking down the obstacles between a dentist and his or her patients. This way the alliance for the treatment procedure is strengthened and reinforced. There is a list of ways by which you can build up a positive rapport with your dental patients. These ways are enlisted as the following:
- Listening – Listening happens to be one of the greatest and most powerful verbal skills or traits. Firstly, you have to be a patient listener to be able to hear, understand and analyze the issue of the patient and thereafter suggest the appropriate remedial cure for it. Your motive behind active listening should be to encourage, engage as well as facilitate the patient for speaking up.
- Engaging- Secondly, you have to engage your patient to make him or her be very specific or detailed about the underlying cause of the issue so that you can act accordingly.
- Explaining- Thirdly, you have to explain to your patient what has actually led to his or her problem and what can be done to get rid of it partially or fully. Your dental explanations should be very precise, clear and to the point.
- Acknowledging thoughts or feelings- Fourthly, you need to acknowledge the thoughts or feelings of your patients regarding their problem. You need to make them feel that whatever the situation, you are always by their side.
- Sharing feedback- Last but not least, you need to summarize the entire dental session to your patient before it comes to a close. You need to sum up in brief what has actually caused the issue, what preventive measures need to be taken and what can be done to avoid the repetition of the problem again in the near future.
However, effective communication with your dental patients is often not solely in your hands, but also in the hands of your staff. If your staff are not adept in greeting a patient, making the patient seated and escorting them up to you properly, there will remain a ridge in communication between both parties.